Legal

Flexdolly LLC – Terms & Conditions

Last Updated: February 18, 2026

These Terms & Conditions govern all services provided by Flexdolly LLC (“Company,” “we,” “us,” “our”). By booking services, submitting your information, making payment, or using our website, you agree to these Terms. If you do not agree, do not use our services.

  • You can cancel the SMS service at any time. Just text “STOP” to the 858-733-0775. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  • If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [support email address or toll-free number].
  • Carriers are not liable for delayed or undelivered messages
  • As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive [message frequency]. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  • If you have any questions regarding privacy, please read our privacy policy.
  • Carriers are not liable for delayed or undelivered messages
  • As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive [message frequency]. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  • If you have any questions regarding privacy, please read our privacy policy.

1. Services

Flexdolly LLC provides moving, delivery, packing, labor-only, and related services in California and Texas. All services are subject to availability and acceptance.

2. Estimates & Pricing

• All quotes are estimates, not guaranteed prices
• Final charges are based on actual time, labor, materials, and services used
• Customer is responsible for providing accurate move details
• Additional charges may apply for:

  • Stairs
  • Long carries
  • Heavy or specialty items
  • Packing materials
  • Waiting time
  • Unexpected conditions

3. Deposits & Payments

• A deposit may be required to secure your booking
• Customers may cancel within 48 hours of booking for a full refund of their deposit
• Cancellations made after 48 hours will result in forfeiture of the deposit
• Deposits are used to reserve crew availability and scheduling
• Payment is due upon completion of services
• Accepted payment methods:

  • Credit/Debit cards
  • Zelle
  • Cash
    • Checks are not accepted

Failure to pay may result in collection actions and legal fees.

4. Cancellations & Rescheduling

• Cancellations within 24 hours of the scheduled move may result in additional fees
• Same-day cancellations may be charged a trip fee
• Rescheduling is subject to availability
• Delays may occur due to traffic, weather, or mechanical issues

5. Customer Responsibilities

Customer agrees to:

• Provide accurate inventory
• Ensure clear access to all locations
• Secure parking permits if required
• Disconnect appliances
• Empty all furniture
• Pack fragile items properly
• Be present or have an authorized representative available

Flexdolly is not responsible for delays caused by customer issues.

6. Prohibited Items

We do not transport:

• Cash
• Jewelry
• Firearms
• Explosives
• Hazardous materials
• Perishables
• Illegal substances

If moved against advice, customer assumes all risk.

7. Damage, Loss & Claims

• All damage or loss must be reported as soon as possible, preferably within 48 hours
• California customers have up to 30 days to submit a formal written claim
• Texas customers must submit claims within 48 hours
• Claims submitted after the allowed timeframe will be denied
• Photos and documentation are required

Flexdolly is not responsible for:

• Pre-existing damage
• Self-packed boxes
• Particle board or pressboard furniture
• IKEA-style furniture
• Mechanical failure of appliances
• Damage due to improper packing
• Tight spaces or customer-provided equipment

8. Valuation & Coverage

• Basic coverage provided as required by law
• Additional coverage must be purchased before service
• Flexdolly is not an insurance company

9. Delays & Force Majeure

We are not liable for delays caused by:

• Weather
• Accidents
• Traffic
• Mechanical issues
• Acts of God
• Government actions

10. Storage

• Storage fees apply
• Stored items are at customer’s risk
• Abandoned property may be sold after proper notice

11. Dispute Resolution

• All disputes shall be governed by:

  • California law for CA moves
  • Texas law for TX moves
    • Disputes must be resolved through binding arbitration
    • No class actions permitted

12. Limitation of Liability

Flexdolly LLC is not liable for:

• Indirect damages
• Lost profits
• Emotional distress
• Business losses

Maximum liability is limited to the amount paid for services.

13. Indemnification

Customer agrees to indemnify and hold Flexdolly harmless from any claims, damages, losses, or legal fees resulting from customer negligence or misinformation.

14. Media Release

Flexdolly may take photos or videos for:

• Training
• Marketing
• Social media

Customer may opt out in writing.

15. Communications (RingCentral + GoHighLevel + Supermove + MailChimp)

By providing your contact information, you consent to receive:

• Calls
• Text messages
• Emails

Message frequency may vary.
Message & data rates may apply.
Consent is not required to purchase services.

Opt-Out

Text STOP to unsubscribe.
Use email unsubscribe links.

Help

Text HELP or contact:

admin@flexdolly.com
858-733-0775

Carriers are not liable for delayed or undelivered messages.

16. Changes to Terms

We may update these Terms at any time. Continued use constitutes acceptance.

17. Contact

Flexdolly LLC
admin@flexdolly.com
858-733-0775
www.flexdolly.com