Questions
Everything people ask before booking.
Real numbers, real policies, no fine print games. If your question isn't here, call or text the desk and a human will answer it.

Pricing and payment
Most small moves run $400–600, a typical 1–2 bedroom lands between $600–1,000, and larger homes range $1,000–1,400. You get an exact, guaranteed number before we book. The quote is the price.
Both. Tell us about the move and we recommend whichever saves you more: flat rate for most full moves, hourly for labor-only jobs.
No. Stairs, long carries and elevators are already factored into your all-inclusive price. No fuel fees, no mileage fees, no material fees either.
The deposit starts at $100, applied toward your total, and fully refundable with 48 hours’ notice. Cancel in time and the refund lands in 2 to 4 business days.
Venmo, Zelle, Apple Pay, debit and credit cards, business checks and cash. Payment is due in full before your belongings are unloaded.
Military, student and senior discounts, plus seasonal promotions. Ask when you get your quote.
Never required. If your crew earned it, 15 to 20 percent of the total is the common practice.
Booking and move day
2–4 weeks is ideal for weekends and month-end. That said, we run 24/7, and same-day moves happen every week.
Yes, 24/7 including holidays. Call or text (858) 733-0775 in San Diego and Orange County, (512) 774-3300 in Austin and Dallas, and we'll tell you honestly what's possible today.
We confirm your exact arrival window 48 hours before, then call or text with updates on the day.
Until the job is complete, even if that means working overnight.
Virtual walkthroughs for small and local moves, on-site for larger ones. Photos and video work too.
You, or anyone 18 or older you authorize to act for you.
Yes. Single-mover jobs and single-item deliveries are normal work for us.
Protection and insurance
Every move carries $0.60 per pound basic DOT coverage. Full Value Protection and third-party options are available for high-value homes.
Yes, prepared before the move and emailed straight to your building management.
Blankets, shrink wrap and straps on everything, every time. Our damage claim rate is under 0.8 percent.
Contact the office and we open a claim. Full Value Protection and third-party coverage settle at their stated terms, basic coverage at $0.60 per pound.
Keep jewelry, cash and important documents with you. Everything else rides with us.
Pets, chemicals, alcohol, firearms, fresh food, plants, paint, fireworks and other hazardous materials.
Packing and specialty
Keep each box under 50 pounds. If you can lift it yourself, it's good to go.
Yes, unless you booked our full packing service, in which case we handle it.
Every week. See piano moving and hot tub and spa moving for how we handle the heavy specialty work.
Yes. Couches and large pieces can be hoisted when the stairwell says no.
Yes, internal moves and follow-up reassembly are both normal requests.
Yes, with eco-friendly disposal. See junk removal.
Still can't find your answer?
No question is too small when it comes to a smooth, safe move. Call or text the desk, 24/7 including holidays.
