If you're planning a move, you might be wondering about the difference between flat fee and hourly pricing. Flat fee pricing means you'll pay a guaranteed price that's calculated based on the list of items, the accessibility of the truck, and the distance between locations. Hourly pricing means that you'll be charged based on the time spent on your move if there are many unknowns and variables. At Flexdolly, we offer both flat fee and hourly pricing options to fit your needs and preferences. Our fair and guaranteed pricing system helps to eliminate any surprise factors on your move day, giving you peace of mind and allowing you to focus on settling into your new home.

At Flexdolly, we understand that every move is unique and our goal is to provide a pricing option that works best for our customers. Generally, full-service or labor-only moves, as well as furniture assembly, are charged on an hourly basis. On the other hand, deliveries and junk removal are usually charged on a flat rate basis. However, we take into account all factors such as stairs, elevators, items that need to be moved, time of day, distance, and any other special circumstances to determine the most suitable pricing option for our customers. Our knowledgeable sales representatives are always available to work with you and ensure that they receive a fair and reasonable pricing option that satisfies your specific needs and circumstances

If you're looking for the most affordable day to book your move with Flexdolly, weekdays are usually your best bet. As demand for moving services tends to be lower during the week, our rates may be lower as well. However, it's important to keep in mind that pricing can vary based on factors such as location, season, and our pricing policies. To get the most accurate quote, we recommend booking your move in advance and speaking with one of our knowledgeable sales representatives. They can help you understand our pricing policies and any potential discounts or promotions we might be offering, so you can find the best deal for your move.

Yes, Flexdolly offers several promotions and discounts to make your move more affordable. As a veteran-owned and operated moving company, we honor our military heroes, students, and seniors in need with a 10% discount for up to $100 off their move. However, please note that certain terms and conditions may apply, such as providing proof of eligibility for the discount. Additionally, we periodically run special promotions and discounts throughout the year, which can be found on our website or through our social media platforms, including Instagram, Facebook, and TikTok. We encourage you to follow us on these platforms to stay up to date.

Yes, to secure your moving date and reserve a crew, we require a $50 deposit, which can be paid online through our payment form. The deposit is applied towards the total cost of your move. The purpose of the deposit is to guarantee that we will be available on your requested moving date and time, and to ensure that we have sufficient resources to complete your move as smoothly and efficiently as possible. By paying a deposit, you can be confident that your move is confirmed, and that we will be fully prepared and ready to serve you on your moving day.

If you need to cancel or reschedule your move, we ask that you give us at least 72 hours notice. If you do so, your $50 deposit will be fully refunded to you within 2-4 business days of giving us notice. We understand that unforeseen circumstances can arise, and we want to make sure that you have the flexibility to adjust your moving plans accordingly.
If you choose to reschedule your move, your deposit will be applied towards the total cost of your move. This means that you won't lose your deposit, and you can still enjoy the benefits of having secured your preferred moving date and time with Flexdolly. We strive to make the moving process as stress-free as possible, and we are committed to working with you to find a solution that meets your needs.

When it comes to paying for your Flexdolly move, it's important to keep in mind that in accordance with federal law, all charges must be paid in full prior to unloading and delivery of your belongings. This means that payment will need to be made before the moving crew begins to unload your items.

At Flexdolly, we strive to make the payment process as convenient as possible for our customers. We accept a variety of payment methods, including credit and debit cards, certified checks, Venmo, Zelle, Apple Pay, and cash. Whether you prefer to pay digitally or in-person, we have options to accommodate your needs. If you have any questions about our payment methods or would like to learn more about which option may be best for you, please don't hesitate to contact us. Our team is always ready and willing to assist you in any way we can.

At Flexdolly, we believe that tipping is a personal decision and is not mandatory. However, it is customary to tip movers as a way of showing appreciation for a job well done. If you are satisfied with the performance of your moving crew, we recommend tipping between 15-20% of the total cost of your move.
While tipping is not required, it is a great way to show your gratitude and acknowledge the hard work and dedication of your moving team. A simple "thank you" is always appreciated, but a good tip can go a long way in making your movers feel valued and appreciated for their efforts.

We understand the importance of protecting your furniture during a move. That's why we take extra precautions to ensure that your belongings remain clean and undamaged throughout the entire process. We use a combination of moving blankets and shrink wrap to protect your upholstered furniture from scratches, dents, and other potential damages.Our team is well-trained and experienced in handling a wide range of items, from delicate antiques to oversized pieces.

We value the safety and security of your belongings during the moving process. While we strive to handle your items with the utmost care, we unfortunately CANNOT be held liable for any lost or damaged items that are not part of our inventory list. Instead, we recommend that you keep these items separately and securely, either in a locked safe or with you during the move. It's important to keep in mind that certain valuables, such as jewelry and important documents, may be irreplaceable, so taking extra precautions to protect them is always a good idea.

As required by the Department of Transportation, we provide free basic coverage of $0.60 cents per pound per article (item) for your belongings. However, if you would like additional coverage, you can opt for third-party insurance that allows you to choose the level of liability and deductible that suits your needs. We recommend reviewing your options carefully and choosing an insurance plan that adequately covers your valuable possessions during the move.

The COI will be prepared and sent to you prior to the move, as part of the reservation process. Our moving consultants will guide you through the process and ensure it is straightforward. The COI will be sent as an email attachment to both you and your building management.

It is recommended to plan and schedule your move 2-4 weeks in advance, especially if you have specific time and date restrictions. You can get started by booking an onsite consultation with us here.

For local and small moves, we conduct virtual walkthroughs. However, for larger moves or those that require going out of town, we can conduct on-site walkthroughs. Additionally, with a detailed list and visual aids such as pictures or videos, we can provide you with an accurate estimate.

We have our Flexdolly Moving 101 Guide on our resources page, but here are a few tips: keep similar items together, pack items from the same furniture piece together, use small boxes for books and CDs, use medium boxes for fragile items and electronics, use large boxes for clothes and linens, and keep the weight of each box under 50 pounds. If you can lift the box yourself, it's good to go!

To ensure the safe and proper transport of your furniture, it's recommended that you empty your dressers and cabinets before your move. This will prevent any damage or items from shifting during transit. However, if you have upgraded your moving quote to include full packing service, you can leave this task to our experienced moving crew. They will take care of emptying your drawers and cabinets for you.

Flexdolly movers will not transport live animals, liquids including alcohol, firearms, drugs, hazardous chemicals, and plants.
We want to ensure the safety of our customers and our moving crew, so we ask that you make arrangements to move these items yourself or find alternative solutions.

The exact arrival time of the movers will be communicated to you by our customer service and dispatch department at least 48 hours before your scheduled move. On the day of your move, the Flexdolly crew will contact you via phone call or text message and keep you updated about their estimated time of arrival.

As long as there are no restrictions from the building or location, our movers will work until the job is finished. We have experience working overnight and are willing to do so again if it is necessary for your move.

If there are severe weather conditions that block the roads, the delivery window may be affected. However, in all other cases, the weather should not affect your move. Our professional movers are well-trained, prepared, and equipped to handle moves during any inclement weather. So, once your crew arrives, their professionalism will give you peace of mind.

The duration of the move-out process will vary depending on the size of the move or delivery. For a more accurate estimate, our sales representatives will take into consideration the specific details of your move and provide you with an estimation accordingly.

Our moving crew will have a copy of your contract and inventory list. Prior to packing and protecting your belongings, the team foreman will conduct a walkthrough with you and ask if there are any items you plan to leave behind. This will ensure that only the items you want to move will be loaded onto the truck.

Our moving crew typically won't take a break for lunch during your move, but if your move is expected to last 6 hours or more, the foreman will communicate any necessary breaks with you. It's important to note that the cost of your move is not based on the duration of the move.

We highly recommend that you or a trusted representative who is at least 18 years old be present during the move to oversee the process. In the event that you cannot be present, it is important to select an adult representative whom you trust to supervise the move. Before the movers arrive at your location, it is necessary for you to sign a Power of Attorney designating your representative.

Flexdolly moving and delivery services do not include TV or AC mounting or unmounting, or any wall mounting services. For such services, we recommend hiring professionals who specialize in these tasks before your move day. If, despite our recommendation, you agree with the movers to perform the TV or AC unit unmounting services, please note that Flexdolly Moving and Delivery will not be held liable for any damages or problems that may arise during or after the service.

Unfortunately, for safety and insurance purposes, we cannot allow customers to ride in the moving truck with the movers.

If you choose to buy Full Value Protection, Flexdolly Moving & Delivery will bear full responsibility and will replace or repair any damaged or missing items. Alternatively, you can choose to work with a third-party company for extra protection. However, if you decide not to buy Full Value Protection and go for our Free Basic Coverage, we will only be liable for $0.60 cents per pound per article for your belongings, as mandated by the Department of Transportation.

Congratulations on a successful move and thank you for choosing Flexdolly for your moving needs! If you had a positive experience, we would greatly appreciate it if you could take a few moments to leave us a 5-star review.

If you have any questions or concerns after your move, don't hesitate to reach out to our Customer Service team. They will be happy to assist you and address any issues that may have arisen during the moving process. You can find our contact information on our website, where we list multiple ways to get in touch with us, including phone, email, and live chat. We value your feedback and want to ensure that your experience with Flexdolly Moving & Delivery is positive and satisfactory.